Frequently Asked Questions

While a number of our daily Animal Handling Sessions are included with every ticket, some optional Animal Experiences are by Pre-Booking ONLY.

These experiences include: Lamb Bottle Feeding, Baby Goat Playtime, Animal Ranger Experiences, and Animal Handling Birthday Parties.

All Children require supervision so a minimum of one Adult Ticket is required per booking.

Any other Adults not intending to take part in the Animal Experiences can book All Day Admission – they can be chief photographers!

Some Animal Experiences, for example Animal Ranger Experience days, and Animal Handling Birthday Parties, include at least one Adult Ticket.

Everyone entering Wynford Farm Park needs a Ticket and every child needs Adult supervision.

We ask that you arrive EARLY for your Animal Experience sessions for this reason: Our first duty of care is to our animals who rely on us to look after them. Our Animals need fed at their set feeding times. If you are late the animals will be fed by the Ranger responsible for their care.

You can of course still enjoy the Farm with your All Day Admission included with your Ticket.

We run Fluffy Animal Handling Sessions every day that we’re open, included with your ticket to give you the opportunity to get closer to some of our cutest residents!

If you’re feeling brave we’ve also got Wee Beasties Handling Sessions so you can meet some scaly or many-legged creatures!

There are also a number of seasonal Animal Activities that change throughout the year, as well as some optional but brilliant Animal Experiences – find out more below!

We also sell feed bags for a number of the animals from Vending Machines, so bring some coins and you’ll be their best friends!

Farm Safari Trailer Rides run during the Summer months, usually from May through into October (or until it starts to get too wet and muddy!)

They run on Weekends and School Holidays, but is weather dependent.

Our Farm Safari Trailer Rides are Wheelchair Friendly! Please just make sure your brakes are locked into place 🙂

Yes! We just ask that you give everyone else the opportunity to have a go first.

Your wristband will be marked when you enter the trailer to let us know you’ve already been on once, if there is still room on the trailer when everyone else has got on, you can certainly go round again! Beep beep!

We try our best to be wheelchair friendly and do have regular wheelchair users visit, but please be aware that the paths around the park are a mixture of gravel, paving, and grass. This, and the fact that we are on a hill, means that some paths are easier to use than others and it can depend on the type of wheelchair. We are always happy to give advice on the easiest paths to use, and to give a hand where needed – just ask, we’re a friendly bunch! Almost all the attractions have more than one way of getting there 🙂

All of our buildings are on one level, so access throughout the buildings shouldn’t be a problem 🙂

YES! Gift Cards can be purchased directly through our website.

They can then be sent directly to the intended recipient (and a receipt to you), or you can send the Gift Card to yourself to print and pass on 🙂

Gift Cards are for Ticket purchases via our website at your leisure, and are issued by our booking partner. As such they cannot be used in the Café or on the door.
 

Wednesday-Sunday from 10am-5pm during school term-time, and 7 days a week during School Holidays.

The Café is open 10am-3pm for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop!

Please note that during Winter months the outdoor Farm Park will be closed from 4pm and some animals will no longer be viewable when it is dark

I’m afraid not. Even the most well behaved dogs can scare a number of our animals, and as a result may cause harm.

Registered Guide Dogs are allowed but we ask that you contact us via Facebook or email in advance so that our team are aware and do not challenge it 🙂 Therapy Dogs are not permitted as they do not undergo the same level of rigorous training.

Facebook or Instagram messages are the fastest way to get to in touch. As we’re often out on the farm looking after the animals (and we’re closed on Mondays and Tuesdays in term-time) we don’t always have someone available to answer the phone, send us a quick Facebook message or an email to [email protected] and we will get back to you as soon as we can, usually during business hours.

We regularly Sell Out of Tickets so we always recommend booking online, as on the door tickets are not always available.

Online tickets are ALWAYS the cheapest too!

Our Café is OPEN Wednesday-Sunday (and 7 days a week in Aberdeen School Holidays) with a large number tables & chairs spread throughout three main areas.

The Café is open 10am-3pm for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop 🙂

No, your Gift Code can only be used to make advanced bookings through our website but cannot be used on site.

Gift Codes are issued by our booking partners and so can only be used to make bookings, but can be used for any ticket type. If there is any balance remaining, the same Gift Code can be used again.

Gift Codes are input at the Checkout stage, just above the Card Details section – click “Apply a Gift Code”

Yes! Animal Feed Bags are be available for £1 from the Vending Machines in the Animal Barn, which accept COINS.

Not unless you have dietary requirements which we cannot accommodate. We’ve gone to great lengths to ensure that we can provide as wide as possible a range of food and drink options, and we have a hard working team we must support.

Refunds cannot be issued.

Bookings cannot be moved on the day of the booking.

Only in exceptional circumstances a booking may be moved at management discretion if a written request is made, by email or Facebook, at least 48 hours before your booking. £6.95 Change of Date Fee will apply.

Bookings cannot be moved retrospectively, if you have missed your booking you have missed your tickets. Bookings cannot be moved for inclement weather.

Further terms & conditions can be found on our Terms & Conditions page.