Terms and Conditions

Wynford Farm Park reserves the right to change, at any time and without notice, any part of our terms & conditions. Any such update will supercede any previous versions of our terms & conditions, including but not limited to those written below, any sent through the FareHarbor booking system, or anywhere else on our website or physical premises.

Wynford Farm Park also reserves the right to refuse entry for any reason at management discretion.

Terms & Conditions of Entry

All children must be supervised by an adult at all times. No exceptions.
Choose a date on the booking system for accurate online booking prices. There are Weekday/School Term-Time prices, Weekend and Holiday prices, and Event prices depending on when you visit and what you want to get involved in 🙂
The best prices are always online as advertised. On the door Tickets will cost extra and are not guaranteed as Ticket numbers are limited and can sell out online.
Only food and drink purchased at Wynford Farm Park may be consumed on site. (Baby food and allergies we cannot accommodate for are the exceptions. For Allergen advice see Café page for downloadable chart)
Please wear Socks at all times including in the Soft Play and on the Jumping Pillows
We have a Zero Tolerance Policy toward rude, destructive or disruptive behaviour. Children or Adults displaying such behaviours will be asked to leave and will be banned from returning.
NO SMOKING OR VAPING is permitted anywhere on site except the Smoking Shelter provided.
Alcohol and illicit drugs are not permitted anywhere on site. Anyone believed to have taken these substances will be ejected from the premises and banned indefinitely.
Wynford cannot be held responsible for loss or damage to personal belongings. This includes within the Car Park.
Please remove sharp objects before entering play areas, in particular the soft play and jumping pillows
Please Wash your hands frequently, particularly when leaving animal areas and before entering food service or play areas, using the Hand Wash Stations provided. (Hand Gel is also provided indoors but is supplementary, NOT a substitute for Hand Washing.)
If you or any member of your party have any symptoms or feel unwell please stay/go home and come back another day after an appropriate isolation period
Any form of abuse will not be tolerated
Wristbands must be worn at all times. Random checks may take place and those without wristbands may be asked to leave or purchase admission.
Avoid crowded areas – There’s 20 acres of fun for everyone 🙂
Bookings cannot be moved on the day of the booking.
Please check your receipts. Any transactional issues must be dealt with on the day of your visit or before, i.e. accidental overcharge, booking too many Tickets, etc. Corrections cannot be dealt with after that date.

Cancellation Policy

Refunds cannot be issued.
Bookings cannot be moved on the day of the booking.
Only in exceptional circumstances a booking may be moved at management discretion if a written request is made, by email or Facebook, at least 48 hours before your booking. Emails received on the day of or after your booking cannot be accepted. £5.95 Change of Date Fee will apply.
Bookings cannot be moved retrospectively, if you have missed your booking you have missed your tickets.
Bookings cannot be moved for inclement weather.
Please check your receipts. Any transactional issues must be dealt with on the day of your visit or before, i.e. accidental overcharge, booking too many Tickets, etc. Corrections cannot be dealt with after that date.
In the unlikely event of a closure of the business on the date of your booking, a Gift Code for the full value of your Tickets will automatically be issued by email to all affected Bookings through the booking system. This will allow you to re-book through our website at your convenience. You will not be required to get in touch to process this.
Wynford Farm Park has a zero tolerance policy for rude, abusive, or aggressive behaviour towards team members and other visitors. Wynford Farm Park reserves the right to refuse, revoke, or ban entry to any individuals who fail to adhere to terms and conditions of entry or for any other reason.
Wynford Farm Park reserves the right to change policies at any time without notice.

Website Terms and Conditions

The terms and conditions below will govern your use of our website and all sub domains. You must accept these terms and conditions in full; if you disagree with any part of these terms and conditions please do not use our website.

FareHarbor have their own terms & conditions encompassing the use of their booking system on our website and any external pop-up windows. Wynford Farm Park accepts no liability for public misuse of the system resulting in a breach of FareHarbors terms & conditions.

Intellectual property rights

Unless otherwise stated, we own the intellectual property rights in the website and material on the website.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

Licence to use website

When using our website you can view, download for caching purposes, and print pages, however, there are conditions:

Material from this website must not be republished in any form or reproduced or stored on any other website. (Public or private retrieval system)
Without our express permission (written) you must not copy, sell, resell or otherwise exploit our website for commercial purpose.
Material on our website must not be edited or modified in any way.

Limitations of liability

All information on this website is given free-of-charge, we cannot be held liable in respect of the information given on this website.

We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.

We do not guarantee that our website will remain available or that all the material used is kept current.

We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law.

We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, however, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Restricted Access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

ID and Password Usage

If at any time we provide you with a user ID and password to enable you to access restricted areas of our website, you must ensure that that user ID and password is kept confidential. You will accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

Bulletin Board/Chat Room/Comments

You must not use our website in any way that causes, or may cause, damage to the website or harm the usability of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

Illegal use of Website

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English, Scottish and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person’s intellectual property rights or rights of confidence, impinge upon any person’s privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

Policy Amendments

We may occasionally update this privacy policy by posting a new version on our website. It is in your interest to check this page regularly to ensure you are comfortable with any changes made.

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.