WYNFORD DINO FARM (Selected dates only) - BOOK NOW (Spaces limited) - OPEN WEDNESDAY-SUNDAY 10am-5pm (7 Days in School Holidays) - WYNFORD DINO FARM (Selected dates only)

FAQs

Is Soft Play OPEN?

YES! HOORAY!

Soft Play is included with any All Day Ticket (or Late Entry when they are released) but is limited to 1 hour timed sessions and some rules and restrictions remain in place.

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Do we need Face Mask?

Yes, it is now mandatory to wear a Face Covering in all indoor settings. This is a Scottish Government requirement.

When are you open?

Wednesday-Sunday from 10am-5pm and on School Holidays.

The Café is open 10am-3pm approx for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop

Do we have to Book ONLINE?

It’s strongly recommended. Spaces are limited, best prices are available online, and it will speed up the check-in process on the day.

On-the-Door Tickets are only released if there are Tickets left, and online Tickets sell out regularly!

Booking closes for the day 10 minutes before we open, so book ahead for the best prices!

Is the Café open?

Yes! Our Café is OPEN with a huge number of socially distanced tables & chairs for a nice relaxed meal.

The Café is open 10am-3pm approx for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop

I’ve had my jabs. Do I still need to follow the rules?

YES.  All of our rules and measures apply to everyone equally.

As well as the Café, the outdoor Kiosk is serving barista style Coffees, Teas & Hot Drinks, Freshly Baked PIZZAS, Snacks, Cold Drinks, ICE CREAMS and more!

Are the Animals on show?

Yes! All of our Animal Areas are OPEN!

Animal Feed Bags are be available for £1 from the Vending Machines in the Animal Barn, which accepts COINS.

Can I bring in Food?

Not unless you have dietary requirements which we cannot accommodate. We’ve gone to great lengths to ensure that we can provide as wide as possible a range of food and drink options, and we have a hard working team we must support.

Are the Toilets open?

Yes! All of our toilets are open, indoor and out, with extra cleaning and distance measures in place.

When can I book a Party at Wynford?

Unfortunately we don’t have a date yet for when we can begin to offer Birthday Parties, as current guidance STILL does not allow for large enough groups, even at level 0. As soon as we know we will announce it on our website and all our social media, and release the dates on our booking system.

If I miss my booking, can I move it or get a refund?

I’m afraid not. We’re running on a limited capacity at the moment after very long periods with no income and continued costs. If you’ve missed your booking, you’ve missed your Tickets.

Bookings cannot be moved on the day of the booking. A booking may be moved if a written request is made, by email or Facebook, before 12 midday the day before your booking. Change the date fees will apply. Refunds cannot be issued for inclement weather or no-shows. Bookings cannot be moved retrospectively.

Should there be another lockdown or other Scottish Government measure (including Test & Protect) requiring businesses to close due to Covid-19, we will automatically refund all affected pre-booked Tickets through the booking system, directly to the card used for the transaction. You will not be required to get in touch to process this. Refunds cannot be issued for any other reason.

What has Wynford done to combat COVID-19?

LOTS!

We’ve dedicated a full page to tell you more about the measures we’ve taken to ensure “WE’RE GOOD TO GO” certified in line with the COVID-19 Industry Standard.

FIND OUT HERE

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