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FAQs

UPDATE 20/12/2020

Following Scottish Government announcements last night it is with heavy heart that we must confirm that Wynford Farm Park will once again be closing from 5pm on the 23rd of December, and will be closed until 18th January at the earliest. Decisions on reopening will be made nearer the time with the most up to date information.

It is advised by the Scottish Government that you only travel within your local authority area.

See below update on open areas. This is correct up to closing time on Wednesday.

UPDATE 16/12/2020 – MOVE TO TIER 3

With Aberdeen City & Shire entering into Tier 3 Restrictions from 6pm on Friday the 18th, here is a quick breakdown of how it effects Wynford:

  • Café remains OPEN with socially distanced seating
  • Both areas of Organised Indoor Hard Play Sessions remain OPEN with appropriate mitigation measures (remember, these are booked upon entry)
  • All Animal Areas (indoor and out) remain OPEN
  • All outdoor play areas remain OPEN
  • Santa’s Grotto can now only take place OUTDOORS but CAN CONTINUE.

Do we need Face Coverings?

Yes, it is now mandatory to wear a Face Covering in all indoor settings. This is a Scottish Government requirement.

Here at Wynford we ask you to wear a face covering whenever you’re “under a roof“, so this includes the Admission Desk, Café, Wee Beasties Shed and Animal Barn. If you are medically exempt from wearing a Face Covering, we would advise you not to enter our indoor areas as it is an increased risk to you and others.

When are you open?

Wednesday-Sunday from 10am-5pm or 7 days a week dring school holidays (these are subject to change). For the time being we aim to open Wednesday-Sunday each week dependent on bookings, while things get back to normal. We would love to go back to 7 days a week, all year round (we only closed Christmas Day, Boxing Day and New Years Day!) but there just isn’t enough business to support that for now. When we can, we will 🙂

Are the Toilets open?

Yes! All of our toilets are open, indoor and out, with extra cleaning and distance measures in place. We’ve got Cleanliness Champions each day who are cleaning the toilets and equipment very regularly, and there’s sanitising spray available in each toilet for your use and peace of mind, supplimentary to Hand Wash Facilities.

Do we have to Book ONLINE?

It’s strongly recommended, as we’re limiting numbers due to COVID-19. On-the-Door Tickets are only released if there are Tickets left when online booking closes, and online Tickets sell out regularly!

Booking closes for the day 10 minutes before we open, so book ahead for the best prices!

Will you be serving Food & Drink?

Yes! Our Café is OPEN with a huge number of socially distanced tables & chairs for a nice relaxed meal.

Please take time to familiarise yourself with signage and increased measures upon entry. These include:

  • Wear a face covering when not at your table.
  • You will be given a Pager which will buzz and beep when your order is ready to collect from the Cafe. Please be ready.

As well as the Cafe, the Kiosk is serving barista style Coffees, Teas & Hot Drinks, Sandwiches, Soup (on busy days), Snacks, Cold Drinks, ICE CREAMS and more!

Are the Animals on show?

Yes! All of our Animal Areas are OPEN!

Please wear a face covering when under a roof, follow the one-way systems, and wash your hands at the Hand Wash Stations provided.

Animal Feed Bags are be available from the Vending Machines in the Animal Barn. (The Vending Machine accepts coins, and the Feed Bags are £1 each)

Is the outdoor Adventure Playground open?

Yes! Including the Jumping Pillows, HUGE Sand Pit, real Farm Tractors, Combine Harvester and Digger, Pedal Go-Karts, Mini Golf, and more!

We’ve taken lots of extra steps including Sanitiser Stations throughout the park for your use and peace of mind.

Will there be a Time Limit on my Tickets?

No! Your All Day Ticket to Adventure is a full day of fun for everyone! We open at 10am and close at 5pm so come early to avoid queues and take full advantage of your Ticket to Adventure! If you’ve bought a Late Entry Ticket you will have the run of the farm from 2-5pm 🙂

Please note that Organised Indoor Play sessions are available but not guaranteed. They may be booked upon entry on a first come first served basis as part of your Ticket, spaces are limited, and timeslots are for 1 hour slots to allow disinfection in between sessions. The play equipment available at this time is aimed at children up to the age of 7yo.

Can I bring in Food?

Not unless you have dietary requirements which we cannot accommodate. We’ve gone to great lengths to ensure that we can provide as wide as possible a range of food and drink options, and we have a hard working team we must support.

When will the Indoor areas open?

Café, Animal Barn and Wee Beasties Shed are now OPEN.

Organised Indoor Play sessions are NOW available but not guaranteed. They may be booked upon entry on a first come first served basis as part of your Ticket, spaces are limited, and timeslots are for 1 hour slots to allow disinfection in between sessions. The play equipment available at this time is aimed at children up to the age of 7yo.

No indicative date has been given by the Scottish Government for opening SOFT PLAY. The PlayBarn has been thoroughly deep cleaned and new processes and risk assessments in place, they will be opened as soon as we’re allowed – trust me, we want it open more than you!

When can I book a Party at Wynford?

Unfortunately we don’t have a date yet for when we can begin to offer Birthday Parties, as current guidance does not allow large groups. As soon as we know we will announce it on our website and all our social media, and release the dates on our booking system.

If I miss my booking, can I move it or get a refund?

I’m afraid not. We’re running on a limited capacity at the moment after a very long period with no income and continued costs. If you’ve missed your booking, you’ve missed your Tickets.

Bookings cannot be moved on the day of the booking. A booking may be moved if a written request is made, by email or Facebook, before 12 midday the day before your booking. Change the date fees will apply. Refunds cannot be issued for inclement weather or no-shows. Bookings cannot be moved retrospectively.

Should there be another lockdown or other Scottish Government measure (including Test & Protect) requiring businesses to close due to Covid-19, we will automatically refund all affected pre-booked Tickets through the booking system, directly to the card used for the transaction. You will not be required to get in touch to process this. Refunds cannot be issued for any other reason.

What has Wynford done to combat COVID-19?

LOTS!

We’ve dedicated a full page to tell you more about the measures we’ve taken to ensure “WE’RE GOOD TO GO” certified in line with the COVID-19 Industry Standard.

FIND OUT HERE

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