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FAQs

Is Soft Play OPEN?

YES! HOORAY!

Soft Play is included with any All Day Ticket!

Do we need Face Mask?

Yes, it is mandatory to wear a Face Covering in all indoor areas unless seated at your table.

When are you open?

Wednesday-Sunday from 10am-5pm and on School Holidays.

The Café is open 10am-3pm for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop

Do we have to Book ONLINE?

It’s strongly recommended. Spaces are still limited and it will speed up check-in.

Is the Café open?

Yes! Our Café is OPEN with a large number tables & chairs spread throughout three main areas.

The Café is open 10am-3pm for Hot Food, and 10am-4.30pm approx for hot drinks, snacks, and the Toy Shop

Can we feed the Animals?

Yes! Animal Feed Bags are be available for £1 from the Vending Machines in the Animal Barn, which accepts COINS.

Can I bring in Food?

Not unless you have dietary requirements which we cannot accommodate. We’ve gone to great lengths to ensure that we can provide as wide as possible a range of food and drink options, and we have a hard working team we must support.

If I miss my booking, can I move it or get a refund?

I’m afraid not. We’re running on a limited capacity at the moment after very long periods with no income and continued increasing costs. If you’ve missed your booking, you’ve missed your Tickets.

Bookings cannot be moved on the day of the booking. A booking may be moved if a written request is made, by email or Facebook, before 12 midday the day before your booking. Change the date fees will apply. Refunds cannot be issued for inclement weather or no-shows. Bookings cannot be moved retrospectively.

Should there be another lockdown or other Scottish Government measure (including Test & Protect) requiring businesses to close due to Covid-19, we will automatically refund all affected pre-booked Tickets through the booking system, directly to the card used for the transaction. You will not be required to get in touch to process this. Refunds cannot be issued for any other reason.

What has Wynford done to combat COVID-19?

LOTS!

We’ve dedicated a full page to tell you more about the measures we’ve taken to ensure “WE’RE GOOD TO GO” certified in line with the COVID-19 Industry Standard.

FIND OUT HERE

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